AI-enhanced agent testing · By TekVizion

Test every conversation.
Before your customers do.

CXMind is the AI testing platform for any voice or chat agent — customer support, sales, internal helpdesks, copilots, healthcare, banking, you name it. Generate thousands of realistic test cases, drive multi-turn conversations, and grade every reply across quality, safety, compliance, and UX — all in minutes, not weeks.

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Voice + Chat

Both channels, one platform

13

Specialized AI judges

18+

Agent platforms supported

OWASP

LLM Top 10 coverage

cxmind.tekvizion.com/dashboard

42

AI Agents

3,827

Test cases

94.2%

Pass rate

Test results · 30d +12.4% pass rate ↑

Nightly regression · in progress

412 / 580 cases · 71% complete

02:14

How CXMind works

Four specialized components, one continuous test loop.

Drop in your agent. CXMind reads your prompts, generates realistic test cases, drives multi-turn conversations, and grades the output across every dimension that matters.

Built for production agents

Everything you need to ship conversational AI with confidence.

Test engine

Four cooperating components — Generator, Driver, Judge, Summarizer — built on swappable commercial or self-hosted LLMs. Every agent gets purpose-fit test cases without hand-authoring.

Voice & chat, any platform

One platform for both channels — drive real SIP calls into voice agents and IVRs, and run scripted or fully autonomous goal-driven chat conversations against LLM agents, intent-based bots, or any HTTP webhook. Bring your agent — CXMind handles the rest.

Security & compliance, baked in

OWASP LLM Top 10, MITRE ATLAS, prompt injection & jailbreak probes, PII detection with allowlist, plus configurable policy rubrics for HIPAA, PCI, SOC 2.

Real-time dashboard

Pass rates, latency percentiles, dimension scores, regression deltas and live run progress — with flake detection that quarantines unstable cases so your pass rate stays honest. Drill into any test for the full transcript and judge rationale.

CI/CD ready

Trigger runs from GitHub Actions, GitLab CI, Jenkins or Cloud Build — or on a schedule. JUnit XML drops into your pipeline like any other suite, alerts land in Slack, Teams or PagerDuty, and the build fails on regression automatically.

Enterprise-ready

Row-level tenant isolation, fine-grained RBAC, SSO via OIDC/SAML, SCIM provisioning, passkeys and 2FA, audit logs and per-tenant LLM quotas. Built for teams that ship at scale.

Certify before you ship

Run the built-in TekVizion certification suite over a pinned, versioned catalog — tests mapped to OWASP LLM Top 10, MITRE ATLAS and NIST AI RMF themes — and get a tiered result from Bronze to Platinum with a full PDF report.

Performance under load

Flood your agent with concurrent conversations — or real voice calls — at a concurrency, duration and think time you control. Throughput, latency percentiles and error counts come back, plus a baseline comparison that catches answers degrading under load.

Your AI test supervisor

Ask why a run regressed, which agents are slipping, or what to test next — a conversational assistant with your whole testing estate in context. When it drafts test cases or judges, every write waits for your explicit approval and lands in the audit log.

Universal Agent Resilience

Measure what happens when conversations go wrong.

Real users go silent, change their minds, paste garbage, get frustrated, and push boundaries. CXMind ships a universal resilience framework that applies to every agent with zero configuration, and scores how intelligently your agent recovers.

11

resilience test families

90

platform-authored cases

1 · Universal packs

The same bar for every agent.

Resilience, security, compliance, and performance packs apply to every agent out of the box — silence, ambiguity, corrections, loops, emotional pressure, boundary probes, and escalation, all platform-authored and versioned.

2 · Your generated tests

Your business, your scenarios.

Business-specific scenarios generated from your agent's own training material cover the missions your customers actually bring — and freeze into a pinned mission suite when you certify.

3 · Certification runs both

One click. One verdict.

A certification run combines every universal pack with your frozen mission suite, then grades the result into a certified tier — with a separate critical-failure gate a high pass rate can never buy back.

Channels

Voice and chat — one engine, one report.

The same generator, driver, judges, and policies run against both channels. Compare voice and chat side-by-side, in the same regression suite — whether you're testing a support IVR, a sales copilot, or an internal helpdesk.

Voice channel

Real calls into any voice agent

▸ Drive real SIP / PSTN calls into voice agents, IVRs and voice bots
▸ Capture ASR transcripts with per-turn confidence, audio MOS, and latency
▸ Test DTMF, barge-in, hold-music, hand-off and warm transfer
▸ Judges read voice replies as ASR transcripts — a mis-heard word is not an agent failure
▸ Cut off by barge-in? The caller repeats itself once, inside the same call
▸ Score voice replies with the same judge profiles as chat

Chat channel

Multi-turn conversations against any agent

▸ Scripted flows, or agentic goal mode — the AI improvises every turn
▸ Realistic customer personas — slang, typos, sentiment shifts
▸ Tool/function-call assertions and intent-coverage checks
▸ Side-by-side comparison with the same prompt across providers

Agentic testing

A scenario and a goal. AI does the rest.

Goal-based test cases have no scripted steps. Describe the scenario and the goal — the AI driver improvises a real multi-turn chat conversation, adapts to whatever your agent says, and keeps pushing until the goal is reached or genuinely blocked. The Goal Judge then rules on the only question that matters: did the agent actually get the job done?

Every scenario in the library works this way — and because nothing is scripted, every rerun is a fresh, fully autonomous conversation instead of a replay.

Scenario

"A customer received a damaged item and is getting frustrated."

Goal

"Get a refund approved and obtain a confirmation number."

AI driver — improvising toward the goal

"Hi — my mug arrived shattered. I want my money back."

"I can help. Refund approved — confirmation #RF-20871."

Goal Judge

Goal achieved — refund confirmed with reference number ✓

ASR Word Boost

Teach the speech recognizer your vocabulary.

Brand names, support addresses, reference codes — the words that matter most are the words speech recognition gets wrong. CXMind scans your agent's public information, intents, expected responses and accepted outcomes for the terms a recognizer will mis-hear, and proposes them for review.

Nothing reaches the recognizer until a human approves it. Set how hard to bias each term, correct its written and spoken forms, and turn what the transcript heard instead into an automatic rewrite.

HEARD

support at tech vision dot com

ASR 0.42

CORRECTED

support@tekvizion.com

Approved terms

TekVizion ×2.0 CXMind ×1.5 SIP LINK ×2.0 RF-20871 ×1.2

Term budget

62 / 100

Human-approved · sending to the gateway is a separate opt-in switch

Policies & grounding

Judges that know your product and your policy.

Generic LLM "vibes" aren't enough for production AI agents. CXMind grounds every judgement in two things you control: your reusable policy library and your own RAG corpus of product docs, FAQs, SOPs, scripts and compliance manuals.

§ Policy library: reusable rubrics (HIPAA, PCI, brand voice, "never quote prices") applied per agent or per suite.
📚 RAG-grounded judging: the hallucination judge retrieves the relevant passage and scores the reply against your source of truth, not against the model's memory.
⚙ Custom judges: author your own scoring profile when off-the-shelf isn't enough — bring your own prompt + rubric.
🧭 Scenario library: reusable agentic scenarios — each pairs a situation with a goal the AI pursues autonomously: auth, transfer, escalation, refund, KYC, multi-step task completion.

Model Context Protocol

Connect your tools with MCP.

CXMind speaks the Model Context Protocol. Register a tenant-approved MCP server once and CXMind auto-discovers its read-only tools and resources — ready to power training-data imports and custom-judge evaluations.

⟳ Automated training-data import — Schedule ingestion jobs that pull approved MCP resources into each agent's knowledge base — refreshed in place, no copy-paste, always current.
⚖ Custom judges with live tools — Attach read-only MCP tools to a custom judge so it can fetch live evidence — orders, account state, policy lookups — before it scores a reply.
🛡 Read-only and governed — Only approved, enabled, read-only tools with an unchanged schema ever run. No write or destructive calls — enforced at run time.

Built for the enterprise

Secure by default. Resilient by design.

CXMind is engineered for production AI workloads across regulated and unregulated industries alike: every tenant is fully isolated, every byte is encrypted, and every test run is durable. Outages don't lose work, breaches don't cross tenant lines, and audits don't surprise you.

⛨ Strict tenant isolation — every record carries a tenant boundary enforced in the data layer, not just the app.
🔒 Encryption everywhere — at rest and in transit, with tenant-scoped key handling for secrets and credentials.
♻ Resilient test runs — runs survive process restarts and infrastructure failures, resuming from the last completed turn with no human intervention.
§ Policies and grounding built in — every judgement can cite the relevant policy and the grounding source it was checked against.
⚙ Pluggable LLMs — commercial APIs, private endpoints, or self-hosted models for sovereign deployments.
⌖ Audit-ready — full audit trail, role-based access, SSO and per-tenant quotas out of the box.

And the rest of the toolkit.

🗓 Scheduled runs

Cron or interval schedules with pause, resume and run-now.

🔔 Notification channels

Email, Slack, Teams, SMS, PagerDuty and webhooks on run events.

📝 Transcript upload

Real conversations in JSON, CSV, DOCX or PDF become test material.

🌐 Website crawl

Import site content as grounding and keep it refreshed in place.

📦 Prebuilt test library

Security, compliance and performance packs, ready to import.

🔀 Regression compare

Two runs side by side, every delta classified.

👁 Watch mode

Step through a live conversation one turn at a time.

📱 Installable mobile app

Monitor and act on runs from your phone.

Trusted by industry leaders

Two decades of great user experiences.

"We work with them as if they're another team inside Microsoft."

M

Microsoft

Enterprise communications

"TekVizion enabled us to improve customer engagement and satisfaction scores."

A

AWS

Cloud platform

"We can now go 'click' to do 4 hours' worth of testing in 4 minutes."

B

Bell Canada

Carrier voice services

"TekVizion freed up our high-valued engineers to focus on critical projects."

V

Vodafone

Global communications

Ready to certify your agents before your customers do?

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Test every conversation. Before your customers do.